The Power of Employee Experience
The success of an organization hinges on the synergy between organizational objectives, employees, and customer satisfaction. From overall strategy to workplace ambiance, from revenue to perception. Measuring employee experience plays a pivotal role and forms an integral part of Excap's expertise.
Beyond Mere Satisfaction
At Excap, we go beyond satisfaction measurement. Our employee surveys are founded on a comprehensive model encompassing three layers. On one side, we gauge factors influencing employees' attitudes and behaviors. These factors, in turn, have a direct impact on the outcomes achieved. We assist our clients in reducing attrition and absenteeism, increasing the eNPS (employee Net Promoter Score), and enhancing overall employee experience.
Scientifically Validated Success
Our approach is grounded in scientific validation. This is the result of in-depth research conducted in collaboration with leading entities such as insinto and the Vrije Universiteit Amsterdam. This endeavor led to the development of our Employee Experience Index, a methodology combines all scores into a holistic KPI.
A Universal Approach Across Sectors
Retaining talent, fostering employee development, and cultivating an optimal team atmosphere transcend industry boundaries. Hence, Excap collaborates with companies across diverse sectors including education, travel, finance, and healthcare. For the healthcare sector, in particular, we offer an informative minilecture delving into effective employee surveys.
Beyond Scores: Identifying Impact
We pick up where many other surveys conclude: at score analysis. For us, it's not just about the scores themselves, but about comprehending the aspects with the most significant impact. This might entail both low- and high-scoring facets. Our research delves into identifying the drivers behind attitudes and behaviors, addressing pivotal questions such as: What are the pain points prompting employee departure? And: What reasons do employees have for recommending your organization as an employer?
Bridging Employee and Customer Experience
At Excap, we believe in the inseparable link between employee and customer experience. Organizations investing in employee experience (EX) often reap benefits in the form of positive results in customer experience (CX). From enthusiasm to knowledge, motivation to organizational culture, contented and vital employees radiate positivity to customers.
CEO and Managerial Advantages
- In-depth insights into employee experience
- Validated overview of action items
- Appreciative moment of employee attention
- Tools to mitigate absenteeism and turnover
HR Manager Benefits
- Effective comparison across various departments
- Thorough policy assessment
- Concrete input for targeted improvement actions
- Pointers for fostering vitality and employee contentment
Proofs of concept
For Holland Casino, excap managed to improve the employee experience by detailed mapping of the employee satisfaction and performance.
Excap developed a system for Transavia in which, via a dashboard, one can get continuous insights about improvements to the experience for cabin crew and other staff. This case won the presentation award at the 2015 MIE (the marketing congress of the Netherlands).