Excap (formerly known as Store Support) has been market leader in mystery shopping and customer journey research in the Benelux for 16 years. We are a research and consultancy agency focused on optimizing customer and employee experiences.
Excap provides evidence-based research and offers actionable insights through customer research and employee research. Our research stands out by focusing on the actual experience, without losing sight of your desired organizational objectives.
We activate employees and bring movement into your organization. We give advice, look ahead and work towards results. And this with our 15 years of experience and with a healthy dose of enthusiasm.
We work together with our customers to improve the customer experience and employee experience. With great dedication and attention, we help you achieve the goal that we have determined together.
Mystery shopping tells a true story about your customer service. We are specialised in mystery emailing, mystery calling, mystery feedback shopping and online mystery shopping.
We measure all the touchpoints between an organization and the customer with a wide range of research tools: customer journey mapping, student journey, patient journey or employee journey.
Measuring the core of your retail location by using hard data and gain direct insights on PoS materials, brand compliance, pricing and stock levels. Performed by retailers, staff or our experienced and trained auditors.
Excap offers workshops, coaching, Insights Discovery® and change management to provide your employees with all the necessary knowledge in the field of customer experience and employee experience.
Connecting knowledge about employees, customers and organizations through scientific measuring instruments that examines the behavior and attitude of your employees and their underlying motives.
Take action and analyze your organization with our in-depth interviews, panels, customer arenas, focus groups, masterclasses and after sales research studies.
From insight through activation to impact, read it in our cases.
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